Returns & Exchanges
At Combat Junkies Airsoft, we strive to ensure you are completely satisfied with your purchase. If you need to return or exchange an item, we're here to help!
Return & Exchange Policy
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Time Frame: You must reach out to us within 7 days of receiving your item to initiate a return or exchange.
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Condition: Items must be in new, unused condition and include all original packaging and accessories.
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Airsoft Guns: Returns of airsoft guns will be denied if the gun has been tampered with in any way.
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Return Shipping: Buyers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your item reaches us safely.
How to Initiate a Return or Exchange
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Contact Us: Use the form below to start the return or exchange process.
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Provide Details: Include your order number, the item(s) you wish to return, and the reason for the return.
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Ship the Item: After we confirm your return request, please ship the item back to us at the address provided.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment.
Warranty Claims
For items that have a warranty issue, please contact the manufacturer directly. Manufacturer contact information can be found in your product documentation or on the product packaging.
For more information or if you have any questions, please contact our customer service team. We are here to ensure your shopping experience is as smooth and enjoyable as possible.